Shipping, Return & Warranty Policy
A flat standard delivery fee is charged £4.49 for all purchase using Royal Mail 48 Track service. Products will be dispatched within two working days after orders are confirmed. Please allow 3-5 business days for arrival.
An Express delivery is also possible for orders made before 1pm, a flat fee £8.49 will be charged using Royal Mail 24 Track service.
- Little Surprises Ltd is not responsible for delays due to strikes, weather, COVID disruptions, carrier volume, or any other factors not in our control.
Return / Refund
The Chameleon Reader goes through a stringent quality control process to ensure that the product meets the highest safety and operational standards.
We personally check all products are in good condition before shipping is arranged. In the unfortunate case that the product is damaged while on delivery, we will arrange with you for a replacement piece as soon as possible.
Claims should be made 14 days upon receipt of the damaged product.
Should you decide you don't like it, we are happy to refund your order, so long as:
We receive your refund request within 14 days of when you received it.
Product returned is new, and we confirm it is not damaged - please pack well!
Cost of the shipping is the senders responsibility.